Ponte Academic Journal Jan 2020, Volume 76, Issue 1 |
A REVIEW OF MODELS AND TECHNIQUES USED TO GAUGE QUALITY IN HIGHER EDUCATION Author(s): Amal Al-Aamri ,Rohana Jani, Yong Zulina Zubairi J. Ponte - Jan 2020 - Volume 76 - Issue 1 doi: 10.21506/j.ponte.2020.1.15 Abstract: The purpose of this paper is to examine various models and techniques used in HEIs around the world with a specific focus on four elements which are: the dimensions or areas covered in the quality evaluation, the instruments used for data collection, the targeted stakeholders, and the statistical analyses used for the data gathered. A review of high indexed publications was done and the focus of the search was on the specific elements. It was found that on average, there are five dimensions used in these studies which are mainly related to academic aspects and administrative services. The Questionnaire was the instrument used for data collection in all these models. The majority of these studies targeted one stakeholder of HEIs which is the current students. Different level of statistical tests were used in the analysis of the selected papers. These findings will be an important contribution to the field of quality of higher education with its critical focus on the methodological implementation in the review of the literature.
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