Based on the 2010 Amendments on STCW (Standards Training of Certification and Watchkeeping for Seafarers), in Chapter II, at the operational and management level, it is mandated thatcommercial vessel�s deck officers are obliged to take part in ECDIS (Electronic Chart Display and Information System) training in aapproved training and education institutions.This research was aimed to (1) identify and analyze the effect of service quality (tangibility, reliability, responsiveness, assurance, empathy) toward the participant satisfaction on ECDIS training in SMPP (Semarang Merchant Marrine Polytechnic), (2) to determine the most dominant variable among the five (tangibility, reliability, responsiveness, assurance and empathy) toward the participant satisfaction on ECDIS training in SMPP. Based on the analysis, in regard to participant satisfaction level toward the implementation of ECDIS training in PIP Semarang, it was found that 4% of participants were very satisfied by the services, 40% of them were satisfied, 42% of them rated the service as moderate, 13% of them were disatisfied, and 1% of the participants were very disatisfied.

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