In order to accomplish effective public services and to deliver direct services to the community, in 2010 the Government of Indonesia (GoI) has released a Ministry Home Affairs Regulation No 4 Year 2010 on manual of Integrated Administrative Service on District Level (in Bahasa shortened into PATEN). To accelerate and to optimize the implementation of the PATEN regulation, several additional regulations have been also released. In the present study, the implementation of PATEN is analyzed by using Medan city, the third biggest city in Indonesia, as the case study. Surveys and interviews using 105 samples have been performed. The samples are distributed in 23 districts of Medan city. The results show that PATEN is not yet implemented by the government of Medan city. The reasons are elaborated and several recommendations are proposed. It is suggested that the government of Medan city should carry out an intense socialization of licenses and approaching all level of the community. In particular, this can avoid the corruption in license issuing. The government of Medan city needs to improve the capacity building of the human resources in order to implement the good and sustainable PATEN regulation.

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