Purpose: Factors influencing patient care were analyzed in a public health setting in a bid to enhance patient experience and identify areas of health care delivery which could be improved upon. Methods: Patients and members of health care staff were interviewed by means of purposeful sampling. Causal loop diagrams and stock flow diagrams were merged with the use of Systems archetypes under the broad purview of System Dynamics and Participatory Action Research. Results and Conclusion: System Dynamics heuristics unmasked flaws in the system which were then acted upon utilizing Participatory Action Research interventions. Overall there has been a homogenous improvement in understanding the factors which contribute to patient care.

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